The Charity
Electrical Safety First is the UK charity dedicated to reducing deaths and injuries caused by electrical accidents. Our aim is to ensure everyone in the UK can use electricity safely. We campaign on behalf of consumers to improve safety regulation and make sure that safety messages are appropriate, up to date and well communicated.
When doing this, we process personal data about people who receive advice or guidance from us, or provide us with support through campaigns, donations or booking and attending events. We are committed to protecting and respecting your privacy and take this responsibility very seriously. We are responsible for protecting your personal information as a “data controller” under applicable data protection legislation.
www.electricalsafetyfirst.org.uk is a site operated by the Electrical Safety Council (“We”). We are registered in England as a company Limited by Guarantee with the number 570175 and as a registered charity in England and Wales (No: 257376) and in Scotland (No: SCO39990), and have our registered office at 45 Great Guildford Street, London SE1 0ES.
This notice outlines what data we collect, how we may use it, how we protect your data and your rights, and how you can exercise those rights. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.electricalsafetyfirst.org.uk you are accepting and consenting to the practices described in this policy.
This privacy policy was prepared to be as comprehensive as possible, but it does not include an exhaustive list of every aspect our collection and use of personal information. However, we would be happy to provide any further information or explanation about our practices.
Our nominated person for data protection is Catherine Roalfe. She can be contacted via email at catherine.roalfe@electricalsafetyfirst.org.uk.
1. Why we collect your data
We collect personal data for many reasons, including the provision of services, to send you information you have requested, to share updates about campaigning activity and administer campaigns and donations. Depending on how you interact with us, we may process data for the following reasons:
- to provide you with advice or product safety services that you have requested or been referred to
- to record personal details shared during conversations/interactions with our helpline or Enquiries email (enquiries@electricalsafetyfirst.org.uk)
- to process personal details required for the administration of a booked event
- to process applications and communicate with applicants for grants and funding through the Grants Scheme and Electrical Fire Safety Fund
- to process a purchase of an Electrical Safety First publication via our online sales portal
- to record and contact you regarding payments you make to Electrical Safety First
- to communicate with you regarding Electrical Safety First’s work and campaigning activities
- to process donations and administer Gift Aid information for any donation you make to Electrical Safety First
- to provide you with information about and to administer events
- for our own internal administrative purposes, and to keep a record of your relationship with us
- to manage your communication preferences
- to process job applications
- to conduct surveys, research and gather feedback
- to obtain information to improve Electrical Safety First’s services and user experiences
- to carry out research to find out more information about our supporters’ and prospective supporters’ backgrounds and interests
- to comply with applicable laws and regulations, and requests from statutory agencies.
2. Information we collect
We may collect the following personal information:
- your full name
- contact details – including your postal address, telephone number(s), and email address
- date of birth
- details of your case when providing you with advice via the helpline
- your bank details
- records of your correspondence and engagement with us
- donation history and Gift Aid details
- information you may enter on the Electrical Safety First website
- photographs, video or audio recordings
- occupation
- biographical information
- other information you share with us
This information may be collected via:
- any paper forms you complete
- telephone conversations or face-to-face interactions
- digital forms completed via our website, or online surveys
- third-party companies and websites such as Just Giving
- publicly available sources
- communication via social media
3. Using your personal data
Helpline Support
If you are receiving advice or guidance from us, we will need to process your data because of your specific relationship with us.
We will keep all information relating to your query – including notes, letters and information given to us about you – in a confidential record that is specific to you.
We may use your data for statistical reports. These statistics will not include any information that could be used to identify any individual.
We may wish to use your experience as a case study for one of our campaigns, but this would not be done without your written permission.
Campaign Updates
We use a range of channels to keep in touch with our supporters – including our website, social media, email, and telephone.
We will obtain your consent to contact you by email to update you on our campaigns and general activity. We will also obtain consent from all new supporters (who sign up after 25 May 2018) to send information about the Charity’s work.
We send the following information via email:
- updates about Electrical Safety First’s work and campaigns – information about our campaigning activities, including how you can support our campaigns, (for example by signing a petition), and updates about the progress of our campaigns
- research – surveys to gauge attitudes towards electrical safety issues to support our campaigning activity
- events – including our annual Product Safety Conference. Please note that if you sign up to an Electrical Safety First event, we will also send you administrative communications about your involvement and attendance. On occasion we will also send you a reminder about the same event in future years, in case you want to participate in it again
- publications – including information about leaflets that can be purchased via our online Print Services portal
- professional services – including details of the professional services that Electrical Safety First offers to industry professionals, such as risk assessment services and product safety training
We will never share or sell your personal data to a third-party organisation for its marketing, fundraising or campaigning purposes.
You can withdraw your consent, unsubscribe from or update your communication preferences at any point by using the details in the ‘Contact us’ section below.
Any electronic communications, such as emails, will have a link to unsubscribe from future electronic communications, so you can manage your own communication preferences.
If you tell us you do not wish to receive marketing or campaign communications, you may still receive transactional and service-based communications confirming and servicing other relationships you have with us (as described below).
Administrative communications to donors
In addition to the marketing communications that you receive from Electrical Safety First, we will also communicate with you by post, telephone, and email in relation to administrative and transactional matters. For example, we will call you after you have set up a Direct Debit to confirm your details, and upon cancellation. There may also be other occasions where we need to contact you about a donation – for example, if there is a problem with a payment or in relation to your gift aid declaration.
As mentioned above, we may still need to communicate with you for administrative purposes even where you have opted out of marketing communications from us.