Sony VAIO TZ series Recall

02 October 2008


These particular models may generate heat around the DC jack inlet and frame of LCD screen, which creates the potential of deformation of the plastic casing.


What To Do

Sony is offering a free inspection and, if necessary, a rework to ensure the problem does not reoccur. Sony would ask consumers to check whether their VAIO TZ notebook is subject to the voluntary inspection and rework programme, and to let them know if you would like to request an inspection where applicable. For customers owning a VAIO notebook that are subject to the voluntary inspection and rework programme, Sony will arrange to collect the notebook, inspect and, where applicable, rework it, free of charge. This inspection and rework programme is being managed directly from their VAIO Support Team, so please do not return your VAIO to the retailer or dealer. To find out whether your VAIO VGN-TZ notebook is subject to the VAIO TZ Inspection Programme, please call their toll-free number on 1800 837475 on weekdays from 8am to 6pm. You can also contact the VAIO Support Team on Sony Ireland's website.


Electrical Safety First recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.

Model numbers

Sony Ireland has became aware of a potential issue affecting the following notebook PC models, which have been on sale in Europe since June 2007: All model numbers beginning "VGN TZ1" (e.g. VGN-TZ11XN/B) All model numbers beginning "VGN TZ2" (e.g. VGN-TZ21WN/B) Certain model numbers beginning "VGN TZ3" (e.g. VGN-TZ31VN/R)

Recall date 02 Oct 2008
Categories Audio-Visual And Computers
Brands Sony