Contact Us

Get help and advice

Contact our helpline by emailing

Our telephone helpline is currently unavailable, but if you do not have email access, you can send your enquiry to us at:

Electrical Safety First
45 Great Guildford Street
London SE1 0ES

Media enquiries

Our media team deals with consumer, trade and specialist media enquiries. They are unable to help with general electrical safety questions, so if you are a member of the public looking for some advice, please contact

For consumer media enquiries, please contact:

Tom Davies

Mobile: 07866 702069 

Joshua Drew

Mobile: 07864009875


For trade and specialist media, please contact:

Angela Murphy

You can also talk to and follow us for updates, photographs and stories on Facebook, Twitter, Instagram and LinkedIn.


If you have a complaint about the service or communication you have received from Electrical Safety First, you can read our Complaints Policy and find out how to get in touch here.

Hotpoint, Indesit and Creda Tumble Dryer Recall

We have received a high number of calls about the current safety notice. Electrical Safety First is not involved in this recall and, if you think you have a tumble dryer that is affected, you should contact Hotpoint on 03448 224 224

You can find details about the recall here.

Home Electrical Checks

Please note that Electrical Safety First will never make cold calls offering electrical safety advice. We have been alerted to incidents of individuals claiming to represent the Charity and attempting to gain access to people's homes to carry out electrical checks. If you are contacted by somebody claiming to be from either Electrical Safety First or the Electrical Safety Council, do not let them into your home, and if they give you any contact details, please pass them on to us so that we can investigate further.

Write to us

We are based out of two offices, and our addresses are:

London office:

Electrical Safety First
45 Great Guildford Street


Scottish office:

Electrical Safety First
The Walled Garden
Bush Estate
EH26 0SD


Telephone: 0131 445 4690

Please note that Electrical Safety First is only able to provide general electrical safety guidance, should you require advice/comment on a specific case, please contact Citizens Advice Bureau on 03454 04 05 06 or visit them on