HP Notebook Computer and Mobile Workstation Batteries Recall

08 January 2018

Risk

Batteries supplied with these products have the potential to overheat, posing a fire and burn hazard to users. 

Description

Batteries affected by this program were shipped with specific HP Products sold worldwide from December 2015 through December 2017.

They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

Products potentially affected:

HP Probook 64x (G2 and G3)

HP ProBook 65x (G2 and G3)

HP x360 310 G2

HP ENVY m6

HP Pavilion x360

HP 11 notebook computers

HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations 

What To Do

If you believe that you have an affected product then please stop using it immediately. 

HP state that:

Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".

Please see this HP webpage for more information and next steps:

https://batteryprogram687.ext.hp.com/en-US/Home/ProgramSummary

Electrical Safety First strongly recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.

Model numbers

 

ProBook HP Probook 640 G2 HP ProBook 640 G3
HP ProBook 645 G2 HP ProBook 645 G3
HP ProBook 650 G2 HP ProBook 650 G3
HP ProBook 655 G2 HP ProBook 655 G3
ZBook HP ZBook 17 G3 HP ZBook 17 G4
HP ZBook Studio G3
x360 HP x360 310 G2
Pavilion HP Pavilion x360
Envy HP ENVY m6
11 HP 11 Notebook PC
Recall date 08 Jan 2018
Categories Audio-Visual And Computers
Brands HP