Government’s Recall Review – Electrical Safety First Responds

18 May 2015

Responding to the Government’s Review of the UK’s System for the Recall of Unsafe Products, Electrical Safety First has highlighted the need for a more robust system of recalls and urgent action to increase consumer understanding of risk.

“With the limited success of recalls (currently at only 10-20% effectiveness) and with well over 200 electrical items recalled in the last four years, it is clear the current system for product recalls needs improvement”, explains Phil Buckle, Director General of Electrical Safety First. “And when you realise that this means millions of recalled electrical items are still in people’s homes, you start to recognise the scale of the problem.”

Last year the Charity published a report, Consumer Voices on Product Recall, which investigated the public perception of recalls, issues with the current system and how recalls and product registration could be improved. The report showed that consumers were wary of registering products as they were concerned their information could be used for marketing, rather than safety, purposes.

“We have been raising awareness of the safety issues presented by dangerous recalled electrical goods for some time now”, adds Phil Buckle. “So were delighted that the Government instigated the Review and we hope it will lead to some much-needed improvements. Without an effective and properly resourced recall system, consumers are being put at risk and business brands and reputations can be badly affected.”

To download a copy of Consumer Voices on Product Recall please visit our website at


Editor’s Notes

Electrical Safety First is calling on the Government to address the product recall system by:

  • Helping market surveillance authorities to respond strongly to ineffective recalls and impose higher financial penalties.
  • Improving public awareness of risk and recalls through increased transparency on the part of manufacturers and retailers.
  • Creating a centralised, publically available recall database, with all recalled products located on it.
  • Promoting joint industry action to establish a single point of secure access for product registration.
  • Promoting best practice dissemination by industry and other key stakeholders.
  • The British Standards Institute (BSI) to publish best practice guidance.

For more information please contact

Angela Murphy e: t: 020 3463 5127

Ben Stokes e: t: 020 3463 5129