Electrical Safety First issues safety advice following Samsung recall

11 October 2016

Following the recent recall of the new Samsung Galaxy Note 7, Electrical Safety First is warning consumers to take the product recall seriously and return the smartphone to the dealer from where it was purchased.

Samsung UK has said in its investigation, it found a battery cell issue in which phones could overheat, potentially creating a risk of fire. The Galaxy Note 7, like most mobile phones, has a lithium-ion battery. These will naturally get warm due to high currents flowing during charge and discharge cycles, but can sometimes overheat.

Internationally, there have been several reported cases of phones and even its replacements catching fire.

Samsung has taken the right step by recalling the product and is offering refunds on return. Electrical Safety First encourages anyone who has purchased the phone to turn it off and return it to the dealer immediately.

Emma Apter, Head of Communications at Electrical Safety First:

“We know that returning a recalled product is not always convenient, especially if it’s an item that you use every day, but recall notices are issued to keep consumers safe.

“We advise anyone who has a Samsung Galaxy Note 7 or its replacement to stop using it, turn it off and return the device immediately.”

In the meantime, anyone with any questions or concerns should contact Samsung at 0330 7261000.

Mobile phone safety

  • DO make sure laptops, phones, tablets and any other electrical devices are charged on a hard surface such as a desk or table
  • DON’T charge phones, tablets or any electrical device on your bed, under a pillow or anywhere the device might overheat. Avoid charging devices unattended or overnight
  • DON’T use or let children use fake or unbranded chargers. Many of these chargers do not satisfy UK safety regulations and can cause serious electric shock, injury or fire
  • DO check plugs, sockets and cables regularly for signs of damage or scorching

Finally, with all purchased devices and appliances, Electrical Safety First encourages the public to register their purchases so that they can be contacted in the event of a recall. To register an appliance, visit: http://www.electricalsafetyfirst.org.uk/product-registration.


For more information please contact:

Muireann Kirby T : 020 3463 5105 E : muireann.kirby@electricalsafetyfirst.org.uk

Christina Copp T: 020 3463 5129 E: christina.copp@electricalsafetyfirst.org.uk

Editors’ Notes

  • Electrical Safety First is a UK Charity dedicated to reducing and preventing damage, injuries and death caused by electricity. More information can be found at http://www.electricalsafetyfirst.org.uk