Sanyo Microwave Ovens Recall

26 January 2012


In some microwave ovens with the model number and serial numbers above, there is an insulation defect caused by the faulty plating of the operation buttons. As this poses a risk of electrical shock during operation, SANYO S&M is recalling the products concerned and giving owners a refund.

All other SANYO microwave oven models can be used without any concern.


SANYO S&M would like to ask owners of SANYO microwave ovens to please stop using the products immediately, unplug the power cord and check the model number and the serial number on the back label
If the model number matches the one below, please contact SANYO Customer Contact Centre.

What To Do

Contact Customer Inquiries
SANYO Customer Contact Centre
TEL: 08009 230019 (Freephone) / +44 (0) 1923 477351
Customer Contact Centre start date: January 25, 2012
Operating hours: 9 a.m. to 5 p.m

Electrical Safety First recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.

Model numbers

EM-C8787B UK2 (Black Color)
EM-C8787W (White Color)

Affected Serial Number List
1002UKM00617 A to 01128A
1004UKM00001A to 00512A
1004UKM01129A to 01640A
1008UKM00001A to 01024A
1008UKM01641A to 02152A
1011UKM00001A to 00257A
1011UKM05771A to 06537A
1012UKM00001A to 01024A
1104AUM01241A to 01752A
1105UKM00617A to 01640A
1107UKM00001A to 01024A
1109UKM00001A to 00512A

Recall date 26 Jan 2012
Categories Cooking Appliances
Brands Sanyo