Risk
A relay located on the front of the cylinder, used for switching on and off the immersion heater, may be faulty.
As a result the relay could overheat leading to increased risk of fire.
Models affected
ECS210HP40A-580 (UK and Ireland)
ECS150HP40A-580 (UK only)
ECS180HP40A-480 (UK only)
ECS250HP40A-580 (UK and Ireland)
ECS250HPST40A-580 (UK only)
Details
A safety issue has been identified with DIMPLEX A Class Cylinder -150ltr, 210ltr and 250ltr.
Glen Dimplex Heating & Ventilation are aware of a limited number of DIMPLEX water cylinders where an electrical component could overheat and in very rare incidents be a potential fire hazard.
What to do next
If you have a product that you feel may be affected, stop using it immediately.
Call the Glen Dimplex Helpline on 0344 879 3588
Open from Monday to Friday, 9.30am to 12.30pm and 13.15pm – 16.00pm.
They will assess whether your product is affected and arrange for an engineer to visit where required.
