Toshiba Laptop Battery Pack Recall Update Recall

12 January 2017

Risk

Risk of fire, as affected battery packs can overheat.

Description

Note: This is an updated, expanded existing recall of Toshiba Battery Packs supplied with Toshiba Laptop Computers.

Toshiba state:

"On November 10, 2016 Toshiba America Information Systems, Inc. (“Toshiba”) announced an expansion of its previous voluntary recall of Panasonic battery packs launched in January 2016 (“January 2016 Recall”). This expanded recall affects additional Panasonic battery packs manufactured and used with certain Toshiba laptops sold between July 2013 and November 2016.

Because there is overlap within the manufacturing dates for the affected battery packs of the January 2016 Recall and the expanded recall, it is critical that all users of affected laptops purchased between July 2013 and the present date promptly check their battery pack to ensure that it is not affected by the expanded recall. Users who previously checked and determined that their battery pack was not affected by the January 2016 Recall must now re-check their battery packs."

What To Do

If you believe you may have an affected battery pack please visit this Toshiba website to check and for next steps:

https://batterycheck.toshiba.com/?region=TAIS&country=US&lang=en

Toshiba's customer support line is on 8662 241 346

"If the voluntary replacement program applies to your battery pack, as a precautionary measure, please turn off the notebook and remove the battery pack immediately. You can continue using and powering your notebook computer with your AC adapter power supply until you receive a replacement battery pack."

Electrical Safety First recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.

Model numbers

Battery packs manufactured and used with certain Toshiba laptops sold between July 2013 and November 2016, either supplied with new laptops and as accessories or replacement battery packs in the course of repair.

Recall date 12 Jan 2017
Categories Audio-Visual And Computers
Brands Toshiba