Raising Awareness With the Public

We secured an independent review of the recall system

About Our Campaigns

Although our messages are relevant to all UK adults, we use government data, our annual consumer survey and campaign-specific research in order to target niche audiences. Through analysis of detailed regional data, we are able to identify areas more likely to be at risk of specific electrical hazards.

Each campaign incorporates media relations, supported by strong digital content and case studies. Any necessary product testing is carried out by our expert technical team and, where appropriate, we include a clear call to action for Government, in line with our Public Affairs strategy.

Product Recalls and Registration

We worked with high-profile partners to reach wider audiences. A video produced with Beko, “Nan Knows Best” showed a deceptively sweet looking Granny using rather colourful language to offer tips to help people avoid electrical fires and stress the importance of product registration. Promoted across social media, we specifically targeted the Greater Manchester area.

Within two months the “Nan Knows Best” video had been watched 1,729,457 times and following this activity, people in the North West region came out as significantly more likely to register products, with 20% saying that they will always register, against a national average of 12%.

(Source: February 2019 Consumer Survey)

Counterfeit and Sub-standard Electrical Products

The Charity’s annual consumer survey showed that in 2018, 64% of consumers who had bought a fake electrical product had purchased it online, with half of these buying from a marketplace. Our campaign

  • called upon marketplaces to do more to stop the sale of dangerous electrical products.
  • raised consumer awareness that buying through an online marketplace does not mean you are purchasing directly from the manufacturer and that a large number of dangerous electrical items are available for sale via these platforms.
  • highlighted the risks associated with fake electrical products.

Thanks to strong media coverage, we were able to take our findings directly to the marketplaces to ensure dangerous listings were removed and to start a dialogue around ways that sites could be better regulated. Amazon Marketplace subsequently introduced Project Zero, an initiative that allows brands to directly remove counterfeit copies of their products from sale. Ebay have also confirmed that they are taking steps to introduce filters that will block dangerous products.

The campaign has also drawn the attention of politicians; with whom we are now working in order to lobby for the introduction of legislation to prevent the sale of dangerous electrical products online.

We have now launched a Chrome Plug-In that highlights products being sold by third party sellers on Amazon Marketplace and eBay, helping shoppers to make safe decisions when buying online. 


Hard to Reach Audiences

Our research shows that people aged under 35 have a much lower awareness of electrical safety issues and who are less likely to engage with traditional media relations activity. Specifically targeting students, we visited the University of Birmingham during Fresher’s Week to highlight dangers posed by electrical fires by projecting safety messages onto the Halls of Residence.

We also targeted this younger audience with a new interactive tool, promoted on Facebook, “How Can It Kill Me?”. It allows users to ask about the lethal potential of anything from a hangover to Rhianna, followed up with prompted questions and advice around electrical hazards. Within a week, over 8,000 people had searched over 42,000 times.  We gained an extra 3,000 followers across our social channels and consumer research now shows that 18% of people between the age of 18 and 35 have a good awareness of the Charity, against an average of 14% across all age groups. 

(Source: February 2019 Consumer Survey)

Part P and Registered Electricians

We consistently campaign to raise awareness of Part P and the need to use a registered electrician to do complex electrical work in the home.

We have seen an increase in awareness of Part P, with 16% saying they have heard of it (compared to 14% in 2017). This is higher amongst people aged over 35, up to 19%. These people are more likely to be on the property ladder and responsible for electrical work in their homes. The highest understanding comes from people aged 45-54, with 21%.

(Source: 2018 Consumer Survey)

Periodic Inspections

The number of landlords having periodic inspections has gone up by ten percentage points since 2016 (now at 74%).

Three quarters (74%) of people believe that the electrics in privately rented properties should be checked at least every five years.  This is slightly higher amongst landlords and private renters (76%).

(Source: 2018 Consumer Survey)

The number of people having periodic inspections on their own properties is also increasing, rising from 18% to 23% since 2013.

(Source: 2018 Consumer Survey)